Questions about ordering
1)Locate the products you are interested in ordering by going to https://www.herbcity.ca/product-category/flowers/
2)Click on the desired product(s), choose your quantity then click "Add to Cart"
3)When you have all your products in your shopping cart, and are ready to Checkout, click on the checkout icon (top-right of your screen) and you will be redirected to the View Cart page
4)Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the Proceed to Checkout button
5)In the Checkout page, you will need to fill out your billing info.
6)Once you've filled in all the required fields, then click "Proceed checkout"
7)On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received
8)Once we collect your E-Transfer, your order will be processed and will ship the following business day. We'll email your Xpresspost tracking number as soon as available
Congrats, you have now placed your order!
Payments & Fees
Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. After we receive your payment, your order will be shipped 1-2 business days.
If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
Google is a great tool and if you search "your bank name" + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
$15 - XpressPost - Canada Post Xpress 2 business days to most parts of Canada.
Orders over $1,000 - free next day delivery
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Once you've sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).
Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.
The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.
Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.
Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.
Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.
Benefits of Indica:
Relieves body pain
Relieves spasms, reduces seizures
Relieves headaches and migraines
Relieves anxiety or stress
Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings.
Benefits of Sativa:
Feelings of well-being and at-ease
Up-lifting and cerebral thoughts
Stimulates and energizes
Increases focus and creativity
Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.
Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way.
We do not offer any reimbursement or refunds if your shatter turns to budder.
Yes! Product images are taken by us (unless provided by our vendor). Images are not Photoshopped or enhanced.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you'll get it a few days later. If it's deemed "unrecoverable", we will send you a 1x replacement package, free of charge.
We do not offer postage refunds if your order arrives late due to any postal issues.
All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying "No Signature Required, please".
There are 2 likely scenarios:
a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were "successfully delivered" then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you'll get it a few days later. If it's deemed "unrecoverable", we will send you a 1x replacement(UP TO $100) free of charge.
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
If you're tracking your package on the Canada Post website and it looks like it's headed to the wrong city, it's most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
If you're tracking your package on Canada Post's website and it has not updated in sometime, it's most likely due to your package missing a scan, which is fairly common.
More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you'll get it a few days later. If it's deemed "unrecoverable", we will send you a 1x replacement package up to $500 , free of charge.